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Hibaja FAQ — All your questions answered here

From registration to payments, bonuses, and betting — find answers to all your hibaja questions in one place, in Bangla.

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Find the information you need directly from the categories below

Account & Registration

Questions and answers on the registration process, identity verification, login issues, and account management.

Payments & Transactions

A complete guide to deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.

Bonuses & Rewards

Rules and conditions for using welcome bonuses, cashback, vouchers, and loyalty points.

Betting & Games

How to place bets, understand live betting and odds, and how to play games.

Security & Privacy

Account security, password changes, Two-Factor Authentication, and data protection.

Technical Support

Troubleshooting site loading issues, mobile problems, browser compatibility, and error messages.

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24/7 support available in Bangla

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Support@hibaja.im

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Account & Registration

To register on hibaja, you'll need an active mobile number or email address, a National ID (NID), and a strong password. You must be at least 18 years old. The registration process takes just 2–3 minutes. For more details, Registration Page here.
Only one account can be registered per mobile number and NID.

on the login page and click the "Forgot Password?" link. Enter your registered email or mobile number and a reset link or OTP will be sent to you. Use that code to set a new password. The whole process takes under 5 minutes.

No. hibaja only allows one account per person. Running multiple accounts from the same device may result in all accounts being suspended and any funds held being forfeited.
Different family members can use separate accounts from different devices, though activity may be reviewed if anything looks suspicious.

KYC (Know Your Customer) verification keeps your account secure and helps prevent money laundering. To make withdrawals or process large transactions, you'll need to submit a photo of your NID or passport. Verification is typically completed within 24 hours.

To close your account, reach out via live chat or email us at support@hibaja.im. Make sure to withdraw any remaining balance before closing your account. Responsible Gaming You can also find the self-exclusion option on the page.

Payments & Transactions

hibaja supports Bangladesh's most popular payment methods: bKash, Nagad, Rocket, and internet banking from the country's major banks. For more details, Payment page here.
bKash and Nagad deposits are usually credited to your account within 1–5 minutes.

Minimum deposit is ৳200 BDT and minimum withdrawal is ৳500 BDT. The maximum single withdrawal limit is ৳50,000 BDT. Your daily total withdrawal limit may vary depending on your account level.

Withdrawals to bKash and Nagad are typically processed within 15–30 minutes. Bank transfers may take 1–3 business days. If you run into any issues, Financial Transactions Visit the page or let us know via live chat.

hibaja does not charge any additional fees on deposits. However, your mobile banking operator (such as bKash or Nagad) may apply their own transfer charges. Please contact your mobile banking provider for details on those fees.

on the Voucher page and enter your voucher code. If the code is valid, the balance will be added to your wallet instantly. Each voucher can only be used once.

Bonuses & Rewards

New users automatically receive a 50% bonus on their first deposit, up to a maximum of ৳5,000 BDT. To withdraw the bonus, you must wager the combined total of your deposit and bonus amount 10 times. For full terms, Rewards Page here.
Wagering must be completed within 30 days of bonus activation.

hibaja offers a weekly cashback on net losses. A fixed percentage of your total weekly betting losses is credited to your account every Monday. There are no wagering requirements on cashback bonuses.

Yes! Share your referral link with a friend. Once they register through that link and make their first deposit, you'll receive a referral bonus. Check the amount in your account dashboard.

Betting & Games

hibaja lets you bet on cricket, football, tennis, badminton, kabaddi, and 30+ other sports. All major tournaments are covered — Bangladesh national team matches, IPL, BPL, World Cup, and more. Match Odds page.

With live betting, you can place bets in real time while a match is in progress. Odds update moment to moment based on how the game unfolds. Log in and go to the Match Odds page and select the "Live" tab. Betting Tips Read up and learn the strategies.

The minimum bet amount is ৳20 BDT. Maximum bet limits vary by match and event. Maximum win limits on single bets also differ depending on the event.

Yes! hibaja offers Live Casino, slots, fishing games, poker, and much more. Games page for the full list. Once logged in, you'll have access to all games.

Security & Privacy

hibaja uses SSL encryption to keep all your data secure. Your personal information is never sold or shared with third parties. For more details, visit our Privacy Policy here.

After logging in, go to Account Settings and look for the 2FA option under the "Security" tab. Verify your mobile number to enable 2FA. From then on, you'll need to enter an OTP along with your password each time you log in.
With 2FA enabled, your account stays protected even if your password is compromised.

No. hibaja will never contact you by email, SMS, or phone to ask for your password, OTP, or banking details. If anyone claims to be a hibaja representative and asks for this kind of information, it's a scam. Please notify us immediately via live chat.
Do not click on suspicious links. Always go directly to hibaja.im by typing it into your browser.

Technical Support

Start by checking your internet connection. Clear your browser cache and cookies, then try a different browser or incognito mode. If the issue persists, contact us via live chat. On mobile, try turning off Wi-Fi and switching to mobile data.

hibaja works best on the latest versions of Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. On mobile, Chrome or Safari is recommended. Some features may not function correctly on older browser versions.

No. A dropped connection does not cancel your bet. Once you reconnect, the game continues from where it left off. However, if a bet was not fully placed due to a network issue, that bet will not be counted. Transactions Page to check the status of all your bets.

The hibaja website is fully mobile-optimized. Just open hibaja.im in your smartphone's browser for an app-like experience. You can also use "Add to Home Screen" in Chrome or Safari to use it just like a native app.

Hibaja FAQ — Why this page is useful for you

Hibaja is one of Bangladesh's most trusted online betting platforms. Thousands of Bangladeshis bet on cricket, football, and other sports every day while enjoying our games. Whether you're a new user or a long-time member, questions are bound to come up — and that's exactly what this FAQ page is here for.

Stuck during registration? Unsure about payments? Can't make sense of bonus terms? hibaja FAQ has detailed answers to all of this. Every answer is written in plain, simple Bangla so even less tech-savvy users can follow along easily.

Hibaja is committed to full transparency. That's why our rules, payment processes, and bonus terms are all laid out clearly and openly — no hidden charges, no vague conditions. Everything is upfront. hibaja's Rules & Terms and Privacy Policy for more details.

If you can't find the answer you're looking for in this FAQ, our 24/7 live chat support team is always ready to help. Chat in Bangla and get a fast resolution. At hibaja, a satisfied user is our greatest reward.

Tip: Play responsibly. Betting is entertainment — not gambling. Only bet within your means and Responsible Gaming Guidelines guidelines.

Still have questions? We're here to help

Chat with us in Bangla directly via live chat — or open an account now and start enjoying everything hibaja has to offer.

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