How do I lower or raise my deposit limit?

Reducing your deposit limit takes effect immediately. However, increasing it requires a 72-hour cooling-off period. This rule helps prevent impulsive overspending in the heat of the moment.

Can I open a new account during self-exclusion?

No. If you attempt to open a new account on hibaja during an active self-exclusion period, the system will automatically detect and block it. This protection exists for your own benefit.

What should I do if a family member has a betting problem?

Reach out to us directly. hibaja's support team offers confidential guidance. With a family member's consent, we can also arrange to set limits or activate exclusion on their account.

Are the responsible gaming tools free to use?

Yes, completely free. Deposit limits, time limits, cooling-off periods, self-exclusion — all tools are available at no charge, open to every hibaja member at all times.

How do I view my betting history?

Log in to your account and visit the "Financial Transactions" or "Betting History" section to view your complete betting and deposit records. You can also filter by specific dates.

hibaja | Responsible Gaming and Safe Betting Guide

Hibaja's Responsible Gaming Protection Tools

Our dedicated measures to keep your betting experience safe and enjoyable

Deposit Limit Setting

Set your own daily, weekly, or monthly deposit limit. Once a limit is in place, it takes effect immediately. Requests to raise the limit require a 72-hour waiting period.

Betting Time Limits

Decide in advance how long you'll spend on the platform each day. Once your time is up, hibaja will automatically alert you and help you take a break.

Cooling-Off Break

Give yourself a short break. You can set a cooling-off period ranging from 1 day to 6 weeks, during which all betting on your account will be fully suspended.

Self-Exclusion

Self-exclusion periods range from 6 months to 5 years. During this time, you will not be able to open an account or place any bets under any circumstances. For serious issues, this is the most effective step you can take.

Betting History & Analytics

Review your own betting patterns. Detailed reports on your time and money spent are available anytime, helping you make more informed decisions.

24/7 Support & Guidance

If you feel something is wrong, reach out to our team at any time. We're always available via live chat or email — our goal is to support you, not to judge.

1 What Is Responsible Gaming
2 hibaja's Commitment
3 Warning Signs
4 Limit Setting Guide
5 Minor Protection
6 Self-Exclusion Process
7 Safe Betting Tips

hibaja believes, Betting should be a form of entertainment — not a source of stress or anxiety. We want you to play mindfully and never go beyond your limits.

1 What Is Responsible Gaming?

Responsible Gaming means treating betting purely as entertainment — and playing within your means and time. It doesn't mean betting less; it means betting smarter.

Responsible gaming on hibaja's platform is built on three core principles:

Awareness: Stay aware of your playing habits and how much time and money you're spending.
Control: Staying within your set limits and taking breaks when needed.
Support: If you have a problem, don't be ashamed — reach out and ask for help.

Responsible gaming is a recognized concept worldwide. hibaja doesn't just put it on paper — we put it into practice through effective tools, a trained support team, and transparent policies.

2 hibaja's Commitment to Responsible Gaming

Hibaja is more than a betting platform — it's committed to building a responsible environment. Our commitments include:

Only users aged 18 or above will be permitted to open an account.
Every member has full freedom to set their own limits.
Members showing signs of problem gambling will be identified and proactively offered support.
Self-exclusion requests will be processed with the highest priority.
Members will always have full, transparent access to their betting history and spending data.
Information on professional support for problem gambling will be made readily available.

hibaja's Goal: Ensuring every member enjoys their betting experience and never faces harm — that is our top priority.

3 Signs of Problem Betting

We don't always realize when betting has become a problem. Watch out for these warning signs:

You're spending more than you can afford and placing more bets to try to recover your losses.

You're spending far more time betting than you planned and finding it hard to stop.

You've been hiding your betting from family and friends.

You feel restless, irritable, or anxious when you're unable to bet.

Betting is affecting your ability to cover household expenses, rent, or other financial responsibilities.

You've tried to quit betting but keep falling back into it.

If you recognize two or more of the signs above in yourself, please contact us or seek help from a professional counselor.

4 Step-by-Step Guide to Setting Limits

Setting limits on hibaja is simple. Just follow the steps below:

Log In to Your Account

Go to the "Responsible Gaming" Section

Go to your account settings, find the "Responsible Gaming" option, and click on it.

Choose Your Limit Type

Deposit limits, betting time limits, or loss limits — choose whatever works best for you.

Set an Amount or Time Limit

Daily, weekly, or monthly — set whichever limit works best for you.

Confirm

Once a limit is set, it takes effect immediately. You can lower it right away; to raise it, you'll need to wait 72 hours.

Tip: Set your monthly betting budget at the start of each month — so you can enjoy the rest of it without worry.

5 Minor Protection Measures

Hibaja is strictly for users aged 18 and above. We take firm measures to protect minors:

Age verification is mandatory at the time of registration.
Age is verified during the KYC process using a National ID card or birth certificate.
If a user is found to be under 18, their account will be closed immediately.
Parents can install parental control software on their children's devices.

If you believe a minor is using hibaja, please let us know at support@hibaja.im. We will take immediate action.

6 How to Set Up Self-Exclusion

Self-exclusion is a decision you make to stop betting entirely for a set period of time. At hibaja, the process is simple and completely confidential.

Short-Term Exclusion: Cooling-off period from 1 day to 6 weeks.
Long-Term Self-Exclusion: Complete exclusion for 6 months up to 5 years.
Permanent Closure: You can permanently close your account at any time.

Once self-exclusion is active, no promotional emails or offers will be sent to you. When the exclusion period ends, you'll need to verify your identity and wait 48 hours before you can start again.

For urgent self-exclusion, contact us directly via live chat. Action will be taken within 24 hours.

7 Top Tips for Safe & Healthy Betting

Responsible gaming isn't about having less fun — it's about making the fun last. Follow these tips to keep betting an enjoyable experience every time:

Set Your Budget in Advance: Decide how much you want to spend each month before you start, and stick to that budget.
Don't Chase Your Losses: If you lose, stop betting immediately. Chasing losses almost always leads to even bigger ones.
Don't Bet While Intoxicated or Emotionally Low: Decisions made under emotional stress are usually the wrong ones.
Don't treat betting as a source of income: Betting is entertainment, not a guaranteed source of income.
Take Regular Breaks: Avoid long, uninterrupted betting sessions. Take regular breaks and spend time with your family.
Enjoy the thrill of winning, but don't let it become a dependency: Winning feels great, but expecting that feeling to repeat with every next bet isn't realistic.
Track Your Activity: Keep track of how much you spend and win each month. Seeing the real picture makes it easier to make informed decisions.

At hibaja Responsible Gaming — Keep the fun, keep the control