Data Protection Policy

Hibaja's Privacy Policy — Your information is completely secure

Everything about what data we collect while you use hibaja, how we store it, and where it is used is clearly set out here. We believe you have the right to know.

Last Updated: 1 January 2026
SSL 256-Bit Encryption
Your Data, Always Protected
GDPR Compliant No third-party sharing
256-bit
SSL encryption layer
0
Sale of Data to Third Parties
24/7
Cybersecurity monitoring
48 hours
Data Request Timeframes

How hibaja protects your privacy

The core pillars of our data protection

Encrypted Data Storage

All your personal data is stored using 256-bit AES encryption. No third party can access this information.

No third-party sharing

Hibaja never sells your data. Your information is not shared with any external party except where required by law.

You are in control of your data

You may request to view, correct, or delete your stored information at any time. We act on all such requests within 48 hours.

Limited data collection

Hibaja only collects information that is genuinely necessary to provide our services. We do not ask for data beyond what is needed.

Cookie management

We only use essential cookies. You have full control over which cookies you allow or block.

Regular Security Audits

Hibaja's systems are regularly tested by independent security experts. Any vulnerabilities identified are addressed promptly.

Your privacy is our highest priority. This Privacy Policy explains exactly what hibaja does with your information and how you can maintain control over your own data.

1 Introduction

Hibaja (hibaja.im) is a trusted online betting and gaming platform in Bangladesh. We believe our members have every right to know how their personal information is handled — which is why this Privacy Policy has been written with complete transparency.

This policy applies to the hibaja.im website and all associated services. By using any hibaja service, you are considered to have accepted this Privacy Policy.

Hibaja may update this policy at any time. For significant changes, advance notice will be sent to your registered email. You can always check the "Last Updated" date at the top of the page to see when changes were made.

2 What Information We Collect

Hibaja only collects information that is necessary to deliver its services properly. Our data collection happens in three main stages:

Data type Example Collection time
Identity-related Name, date of birth, NID number Registration & KYC
Communication-related Mobile number, email address, postal address At the time of registration
Financial information Payment methods, transaction history Deposit/Withdrawal
Usage data IP address, device information, login time While using the platform
Gaming Activity Betting history, game preferences While using the platform
Please note: We never store your bank PIN, mobile banking password, or full card number.

3 Purpose of Data Collection

Hibaja uses your information for the following specific purposes:

  • Account management: To create, verify, and manage your account.
  • Service delivery: To provide uninterrupted betting, gaming, and payment services.
  • Security assurance: To prevent fraud and unauthorized access.
  • Legal Obligations: To comply with anti-money laundering laws and KYC regulations.
  • Customer support: To resolve your issue as quickly as possible.
  • Service improvement: Used for analytics to improve the overall platform experience.
  • Responsible Gaming: To detect unusual gaming patterns and provide timely support.

Hibaja never sells or rents your personal data to third parties for marketing purposes.

4 Where and How Your Data Is Stored

Your information is stored on secure servers. hibaja follows the highest industry standards for data protection:

  • All data transmissions are encrypted using TLS 1.3 protocol.
  • AES-256 encryption is used for data storage.
  • Server access is strictly controlled — only authorized personnel are permitted entry.
  • Regular backups are maintained and a disaster recovery plan is in place.
  • Regular penetration testing is conducted by independent security experts.
Data Breach Policy: In the event of a data breach, hibaja will notify affected members within 72 hours and take prompt steps to resolve the issue.

5 Third parties & data sharing

Hibaja does not share your personal information with third parties. Exceptions apply only in the following limited circumstances:

  • Legal Obligations: Information may be disclosed under a court order or at the direction of a regulatory authority.
  • Payment Processors: Authorized payment gateways receive only the information needed to process your transactions, which they protect under their own privacy policies.
  • Technology Service Providers: Trusted technology partners are used for hosting and analytics services, all bound by strict confidentiality agreements.

In all of the above cases, third parties receive only the minimum information necessary for the specific task — nothing more.

6 Cookie Policy

Hibaja.im uses cookies — small text files stored in your browser. We use the following types of cookies:

  • Essential Cookies: Essential for maintaining login sessions and security. The site cannot function without these.
  • Performance Cookies: Helps us understand which parts of the site are used most, so we can continue to improve our services.
  • Preference cookies: Remembers your language and display preferences.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain services.

7 Your rights

As a hibaja member, you have full rights over your own information:

Right to access data

You can submit a request to view any personal data hibaja holds about you.

Right to Rectification

You can request corrections to inaccurate or outdated information at any time.

Right to Erasure

After closing your account, you may request that your data be deleted.

Right to object to processing

You have the right to object to your data being used for specific purposes.

Right to data portability

You can request an export of your data in a readable format.

Right to Opt Out of Marketing

You can request to stop receiving promotional emails or SMS at any time.

To exercise any of the rights listed above, email us at support@hibaja.im. We will Within 48 hours respond.

8 Protection of Minors

Hibaja is strictly for users aged 18 and above. We never knowingly collect personal information from minors.

  • Age verification is carried out at the time of registration.
  • Age is verified through national ID verification as part of the KYC process.
  • If a member is found to be under 18, their account will be closed immediately and all data will be deleted.

If you believe a minor is using hibaja, please notify us at support@hibaja.im.

9 Data Retention Period

Hibaja does not retain your data longer than necessary. Retention periods are as follows:

  • Active accounts: All necessary data is retained for the duration of your active account.
  • Closed accounts: Financial data may be retained for up to 5 years after account closure to meet legal obligations.
  • Transaction records: Up to 7 years, in accordance with financial regulatory requirements.
  • Gaming Logs: Up to 2 years for dispute resolution.
  • Marketing Data: Deleted immediately upon opt-out.

10 Contact & Complaints

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch with us:

  • Email: support@hibaja.im
  • Live chat: Click the chat button at the bottom right of the website (available 24/7).

We take all privacy-related complaints seriously and aim to respond within 48 hours.

To learn more, visit our FAQ page View or Terms & Conditions Read.

Privacy FAQ

Most frequently asked questions about hibaja's data protection

No. hibaja never sells or shares your phone number or any personal contact information with third parties. Only payment processors receive the information needed to complete a transaction, and that information is protected under their own privacy policy.

When an account is closed, most data is deleted. However, financial transaction records may be retained for up to 7 years due to legal obligations. After this period, all data is permanently deleted.

Yes, authorized hibaja staff may access betting history when necessary — primarily for dispute resolution, security verification, and ensuring responsible gaming. This information is never shared with third parties.

Email support@hibaja.im or reach out via live chat to opt out of marketing communications. We will update your marketing preferences within 24 hours.

Yes. In the event of a data breach, hibaja will notify affected members at their registered email address within 72 hours, along with full details of the incident, the steps taken to resolve it, and measures put in place to prevent recurrence.

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